Frequently Asked Questions

What payment options can I use?
When it’s time to purchase your tickets, you can use any of the payment options supported by our ticketing platform. If you want to buy something from our store (Heineken® merchandise), you can use our contactless payment options. Please leave your cash at home!
What payment options can I use on the website?
When it’s time to purchase your tickets, you can use any of the payment options supported by our ticketing platform.

Do you have another question?
We are all (h)ears. Contact us on Facebook (Heineken Experience), Messenger, Twitter and via E-mail (service.experience@heineken.com).
Rate the Heineken Experience
Tell us what you loved about us and what we could be doing better. We value all feedback so please rate our experience on Google Reviews or TripAdvisor.
Site feedback (please rate your Heinekenexperience.com)
We are always working to improve our Heineken online experience, so we’d love to hear what’s working and how we can do better.

I have lost something, what can I do?
Please send an email to service.experience@heineken.com and we will try to help you as soon as possible.

How long does it take for my photos/videos to be mailed?
Sometimes, it could take a few days to receive your digital souvenir. Make sure to check your spam folder too!
I did not receive my digital souvenirs. What should I do?
Please contact service.experience@heineken.com.
My link does not work. What should I do?
Please contact service.experience@heineken.com. We will help you out!

Teremos todo o gosto em responder a todas e quaisquer perguntas que possas ter.