Frequently Asked Questions

Is the Heineken Experience wheelchair accessible?
Yes, but... the Heineken brewery is a historical building and unfortunately, this makes it difficult to make it wheelchair accessible. If you let us know you want to visit by wheelchair, by checking the box when buying your online ticket on our website, so we can make the necessary preparations for you to experience the tour with the least amount of trouble. We recommend booking a tour during weekdays before 13:00 CET to avoid the crowds as much as possible.

Please be aware that the boat in the Rock the City tour is not wheelchair accessible.

Do you offer student discount?
Unfortunately, we do not offer student discount.
I have an I Amsterdam city card. How can I receive my discount?
Book your tickets now via https://tickets.heinekenexperience.com/iamsterdam

Teremos todo o gosto em responder a todas e quaisquer perguntas que possas ter.