Frequently Asked Questions

Do you offer student discount?
Unfortunately, we do not offer student discount.
I have an I Amsterdam city card. How can I receive my discount?
Book your tickets now via https://tickets.heinekenexperience.com/iamsterdam

How long does it take for my photos/videos to be mailed?
Sometimes, it could take a few days to receive your digital souvenir. Make sure to check your spam folder too!
I did not receive my digital souvenirs. What should I do?
Please contact service.experience@heineken.com.
My link does not work. What should I do?
Please contact service.experience@heineken.com. We will help you out!

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